Patiala Brew & Q relies on information supplied by you, and bears no liability for any inaccuracies in such information supplied to us. You acknowledge that stock of all food on offer may be limited. Patiala Brew & Q will take reasonable efforts to ensure that when food is no longer available, offers thereof are discontinued on the website. However, we cannot guarantee the availability of food. When food is no longer available after you have placed an order or the restaurant does not accept your order, we will notify you thereof and reject your order or cancel the sale. We will refund you for the amount you paid in respect of the cancelled order.

You also acknowledge that the pricing of food may change at any time without notice to you, but no price change will affect any food ordered in respect of which you have received an order placed, except in the case of an obvious pricing error. In the event of an obvious pricing error, we may reject your order or cancel the sale at any time and you will be entitled to a refund of the amount paid by you for such an order.

It is your responsibility to establish which ingredients will be used when preparing the food and make the necessary arrangements to exclude any ingredients if you have any allergies or special requirements (unless such exclusions can be made by you on our website). We cannot and do not guarantee that the food will be free of allergens and we disclaim any liability relating to any ingredients or allergens contained in food.

It is your responsibility to establish which ingredients will be used when preparing the food and make the necessary arrangements with us to exclude any ingredients if you have any allergies or special requirements (unless such exclusions can be made by you on our website). We cannot and do not guarantee that the food will be free of allergens and we disclaim any liability relating to any ingredients or allergens contained in food.

For each order, you will be charged:

  • the total Food price by the relevant Restaurant;
  • where you have selected delivery, a delivery service fee will be charged in addition to the order amount, where such charges are as reflected on our website at the time you place the order.
  • You will receive an invoice to the email address that you place into the billing checkout form. This invoice will reflect the price of the purchased food and the delivery cost (if you have selected delivery). Please contact us if you do not receive your invoice via email, we will endeavour to obtain and provide you with the required invoice as soon as possible.

Payment

  • Payment for your order can be made in one of the following ways (only one payment method may be used to settle the amount due and not a combination of payment methods):
    •  Credit Card or Debit Card: Payment by credit or debit card may only be made when an order is placed via our website. We may require additional information in order to authorise and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway (Mastercard Pass), which is not owned by us or under our control, and for which you acknowledge Patiala Brew & Q is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Patiala Brew & Q store your credit card details. We are entitled to withhold processing the order until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation, your order for the food will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the order charges. You also warrant that your credit card has sufficient available funds to cover all the order charges; and
    •  Cash on delivery: Cash payments may only be made to Patiala Brew & Q by means of our delivery team or on collection at the relevant restaurant. By selecting this option, you undertake to ensure that you have sufficient cash on hand at the time of delivery to cover the order charges.
    •  Zapper or Snapscan: Where payment is made by Zapper or Snapscan, we may require additional information in order to authorise and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by us or under our control, and for which you acknowledge Patiala Brew & Q is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will we store your banking details. We are entitled to withhold processing the order until such time as the relevant information is received by us and authorisation is obtained by us for the transaction. If we do not receive authorisation, your order for the food will be cancelled. You warrant that you are fully authorised to use the bank details supplied for purposes of paying the order charges. You also warrant that your bank account has sufficient available funds to cover all the order charges;

Delivery of food:

  • Delivery of Food provisions during National Covid-19 Lockdown: In light of the Government restrictions that have been put in place during the national Covid-19 lockdown, we have had to make some temporary changes to our delivery of food. When you order food for delivery (as defined below), it is your responsibility to select a physical address to which the food should be delivered that is in compliance with the current Government lockdown restrictions (“Shipping Address”). Patiala Brew & Q accepts no responsibility and/or liability of any nature whatsoever for your selection of shipping address which is not in compliance with any Government lockdown restrictions. Should your delivery address not be in compliance with any Government lockdown restrictions, we would be entitled to cancel your order at any time, without any refund to you. Where there are any inconsistencies between these Covid-19 Delivery Terms and Conditions, and our Standard Terms and Conditions, these Covid-19 Delivery Terms and Conditions will apply specifically during the lockdown period.
  • If you order food for delivery: (i) you are required to indicate the physical address to which the food should be delivered; (ii) you are not allowed to change the delivery address after submitting your order; and (iii) you will only be allowed to order food from restaurants within the prescribed range from your delivery address.
  • Where you have ordered food for collection from the restaurant and you have received an order placed:
    • Patiala Brew & Q is responsible for making the food available for collection by you or your nominee at its premises, at the estimated collection time. If you or your nominee fails to collect the food or respond to our telephone calls, within 60 minutes after the estimated collection time, Patiala Brew & Q may dispose of the food in any manner which it deems fit and you will remain liable for payment of the food. Any dispute regarding the Restaurant failing to make the Food available at the collection time or within 60 minutes thereafter, should be resolved between you and Patiala Brew & Q; your respective rights and obligations being as set out in these Terms and Conditions.

Errors
We shall take all reasonable efforts to accurately reflect or inform you of the food description, availability, purchase price and delivery service charges via our website. However, should there be any errors of whatsoever nature on our website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to an order or sale based on any error, the rejection of an order or the cancellation of a sale, save to the extent of refunding you for any amount already paid.

Complaints
We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your food quality and/or temperature, if you receive the wrong food or if you receive food which is not as described on our website.